After-Sale Service

Our jewelry comes with a warranty valid for a period of 2 years from the date of purchase. This warranty, which only covers manufacturing defects, is valid upon presentation of the invoice or the authenticity certificate of your piece of jewelry.

Our warranty applies under normal conditions of use. For this purpose, a thorough quality control will be carried out by Semper Astra upon receipt of your jewel. If a manufacturing defect is detected, then we commit to replace it with a product of the same model or an equivalent item of equal value, based on the purchase price.

The repair of any jewel which would be damaged due to negligence or improper use will not be covered by Semper Astra and will be at the customer’s expense. Please note that the warranty does not cover aging, wear and tear, or damage caused by the use of perfume, nor does it cover deterioration, breakage, or loss resulting from accidental circumstances, third-party intervention, improper use, or lack of maintenance. In such cases, Semper Astra may provide you with a quote for the completion of the repair.

Please note that it takes a minimum of 3 to 4 weeks to carry out the repairs.