Shipping and Returns

Artisanal production times are specified on each product page.

If the item you wish to purchase is available, please allow 3 to 5 business days for its delivery by Semper Astra. If it needs to be adjusted or entirely crafted, we estimate that the delivery time may take up to 6 to 8 weeks. Since each creation is unique and crafted with care, the timeline may vary slightly.

Upon shipment of your order, you will receive an email setting out the tracking number for your parcel from our logistics provider. All orders placed on our website are shipped by trusted partners, including FedEx and DHL. Please note that, for security reasons, we are unable to deliver to P.O. boxes.

Upon delivery of your parcel, please check the conformity of the delivered products before signing the carrier’s delivery slip. In case of any issues, please inform us of any concerns by email at hello@semper-astra.com.

For more information, please refer to our General Terms and Conditions of Sale (Article 8).

If you are not satisfied with your order, we commit to provide you with a refund in accordance with your right of withdrawal. You have 14 days from the receipt of your order to request a return of the relevant product. Once your request has been validated, you will have an additional 14 days to return the item to us.

All refund requests shall be sent by email to hello@semper-astra.com, including your first name, last name, phone number, order number, and, if you agree to indicate it, the reason for the return.

We will send you an email with the return postal address. You will need to return each item at your own expense, in its complete form (including accessories), in its original condition and packaging, with the return number included in the package.

For more information (particularly regarding exclusions and return modalities), please refer to our General Terms and Conditions of Sale (Article 4).

We do not offer standard exchanges on our website.
If you decide you would like a different model or color, please return to us your initial item and simply place a new order on our e-shop!

If your refund request is approved, we will process the refund for the relevant amount, excluding return shipping costs, within 15 days following the receipt of your package.